Refund policy

Return & Exchange Policy

We have a 7-day return and exchange policy, which means you have 7 days after receiving your order to request a return or exchange.

To be eligible, the item must be in the same condition that you received it — unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return or exchange, contact us at funfits11@gmail.com.

Returns should be sent to:

Building 156, Neelam Block, DC Colony, Gujranwala 52280, Pakistan

Please contact us before sending your parcel. Items returned without first requesting a return or exchange may not be accepted.

You can always contact us for any return-related questions at funfits11@gmail.com.

Damages and issues
Please inspect your order after receiving it. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

Exceptions / non-returnable items
Items that have been worn, washed, altered, damaged after delivery, or returned without original tags or packaging cannot be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards, unless the product received is damaged, defective, or incorrect.

Exchanges
If you need a different size or want to exchange your item, please contact us within 7 days of delivery at funfits11@gmail.com. The item must meet the return conditions mentioned above.

Refunds
Once we receive and inspect your returned item, we’ll let you know whether your refund has been approved.

If approved, your refund will be processed through the applicable payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at funfits11@gmail.com